SHIPPING & RETURNS
SHIPPING POLICY
We currently offer delivery across the United Kingdom. 🇬🇧
Orders typically arrive within 5–10 days. Delivery times may vary slightly depending on the product, destination and availability.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. ✈️
Please make sure your delivery address is correct before completing your purchase. ZARNOG cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information.
While we always do our best to ensure a smooth delivery experience, occasional delays may occur due to circumstances outside our control.
If you have any questions about your delivery, please don't hesitate to contact us. We're always happy to help. ♡
RETURN & EXCHANGE POLICY
We want you to feel happy and confident with every ZARNOG purchase. 💗
If you are not completely satisfied with your order, you may be eligible to request a return or exchange, provided that the item meets our return conditions and is within the applicable return period.
Items must be returned in their required condition and, where applicable, unused, unworn and with their original packaging and tags intact.
To request a return or exchange, please contact us with your order number and details of your request before sending the item back. ✉️
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and include clear photos of the issue. We will review your request and help you with the next steps. ✨
Please note that certain products may not be eligible for return or exchange due to their nature.
For any questions regarding returns or exchanges, our team is always happy to assist you. 🌸